Refund policy
At The Coloring Blankets™, we want you to love your shopping experience. If something isn’t quite right, we’re here to help.
Order Accuracy
Please review your order carefully before completing your purchase, including product style, colour, and shipping details. If you have any questions before ordering, our support team is happy to assist.
Support: Support@coloringblankets.co.uk
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so we can resolve the issue as quickly as possible.
To help speed up the process, please include your order number and clear photos of the issue.
30-Day Return Policy
We accept returns within 30 days of delivery for both defective and non-defective items.
To be eligible for a return, your item must be:
- Unused and in original condition
- Returned in original packaging
- Free from signs of wear or damage caused after delivery
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Shipping fees are non-refundable.
We recommend using a tracked shipping service and keeping proof of postage, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or card provider.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account
- Contact your card provider or payment provider
- Allow additional processing time
If you still need assistance, please contact our support team.
Support: Support@coloringblankets.co.uk
Non-Returnable Items
For hygiene, safety, or product integrity reasons, certain items may not be eligible for return if used or damaged after delivery.
Contact Information
If you need help with your return, refund, or any order-related issue, please contact us:
Wand Taps
30 Churchill Pl,
London E14 5RE,
United Kingdom